Refunds and cancellations
In effect from [the date these policies take effect]
Who refunds you depends on where you paid. On the website you paid us, through Razorpay, so we refund you. In the iOS and Android apps you paid Apple or Google, so they do.
Bought on the website
A course
Changed your mind? Write to hello@embodha.com within 7 days of buying a course, from the email address on your account, and we'll refund it in full. You don't have to give a reason. The course leaves your library when the refund goes through.
A subscription to a teacher
You can stop it at any time: Library, then Stop renewing. You keep access until the end of the month you've paid for, and you're not charged again. We don't refund part of a month you've started. If you were charged by mistake, for example twice or after you'd stopped renewing, write to us and we'll refund the charge.
How the money comes back
Refunds go back to the card, UPI account or bank account you paid with, through Razorpay. Banks usually take 5 to 7 working days to show it. We email you a credit note for your records.
Bought in the iOS or Android app
Apple and Google handle these payments, and only they can refund them, under their own rules:
- App Store: reportaproblem.apple.com
- Google Play: Google Play's refund page
When they refund a purchase they tell us, and the course or subscription is removed from your account. Subscriptions bought in the apps are stopped in the App Store's or Google Play's subscription settings.
Delivery
Everything on Embodha is digital and nothing is shipped. A course or subscription is in your library as soon as the payment is confirmed. If something you paid for hasn't appeared, see shipping and delivery.